Delight the Customer – Customer-centric Principle Three
Originally posted on March 8, 2012 by Brian Beatty Delight the Customer – “Anticipates My Needs: My interactions with the company are excellent; they are solution-focused versus product-centric.” HyFlex courses implement this principle when the focus of faculty and student effort is on achieving important learning outcomes, not on the simple completion of detailed activities themselves. When […]